Your questions answered
Welcome to A Paw Above LLC! We've gathered some of the most frequently asked questions to help you understand our services and commitment to your pet's well-being. If you don't find what you're looking for, please don't hesitate to contact us!
Frequently asked questions
As a certified veterinary technician with 20 years of experience, A Paw Above LLC is dedicated to providing accessible and stress-free care for your beloved pets in your home. We pride ourselves on our professionalism.
How often should I get my pets nails trimmed?
The frequency of nail trims depends on several factors, including your pet's breed, activity level, and age. Generally, nails should be trimmed every 4-8 weeks. Overly long nails can cause discomfort, lead to paw issues, and even affect your pet's gait. We can assess your pet's specific needs during our visit.
Is there anything I should do to prepare for your visit?
Before your pet's visit, please have your a collar or harness on your dog. For cats, please have your cat contained to one (small) room such as a bathroom or in a carrier. These small steps will help prevent lengthy delays during your visit.
Do you see only cats and dogs?
No, we also see rabbits, ferrets, and guinea pigs!
How do I book your services?
Booking our services is easy! Simply contact us via phone at 860-337-2678, email us at info@apawabovect.com, or fill out the contact form on our Service Area and Availability page. Please contact us to find out when we will be next be available to come to your home!
Do you offer services beyond nail trims, like basic grooming?
As certified veterinary technicians, we can offer certain basic grooming services like mat removal and sanitary trims during your pet's visit, as long as your pet is comfortable with it. However, we are not professional groomers, and these services are offered to help your pet remain comfortable. If more in depth grooming is needed, we may recommend you bring your pet to a professional groomer.
What areas do you serve?
A Paw Above LLC proudly serves New London County, Connecticut, and surrounding areas. For a detailed list of our service areas and to check our availability, please visit our Service Areas & Availability page.
What is your cancellation policy?
We understand things change. You may need to occasionally cancel or reschedule your appointment. Please provide 24 hr notice to avoid a cancellation fee of $50. There is also a "No Show" fee. If our technician arrives for your scheduled visit and you are not available, the same fee of $50 applies.
What do you accept for payment?
We proudly accept Venmo, Apply Pay, Google Pay, credit card, and cash. At this time, we do not accept personal checks. Payment is expected at time of service.
Opening Hours
Mon - Fri: 9:30am - 7pm
Saturday: 10am - 3pm
Sunday: Closed
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Discover the difference that professional, compassionate, and experienced pet care can make for your beloved companions. At A Paw Above LLC, we're dedicated to their happiness and your peace of mind.